Terms & Conditions

The following terms and conditions apply to all services provided by London Ventures Limited (hereinafter referred to as “London Ventures or the Company”) with the following details.

Company based at London Ventures Ltd, 350 Lower Ground, Essex Road, London N13PD

Company registration number 7274652

Operator license number 7544

All services provided are subject to these terms and conditions. By booking with us online, email , you are agreeing to the terms and conditions mentioned here. Please take the time to read our terms and conditions as you are agreeing to these automatically by choosing to use our services (if booking email ) or directly (if booking online).

If you are still unsure and would like advice from one of our staff, you can call us at +44 (0) 2080889988 or email us at [email protected].

London Ventures reserves the right to change these Terms. Notification of the change is made as a unilateral declaration by publishing the new Terms on the website of London Ventures and informing Users of this. If the User does not object to the new Terms within 14 days of the information being published, the new Terms then apply to the User. Continued use of London Ventures’s services is then dependent on the acceptance of the Terms by the User.

TERMS OF PAYMENT

Please note that all online reservations are now subject to card payment only (the company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone, email or chat online). This enforcement is in place due to the common “no shows” and fake reservations that we have been experiencing. If for any reason you need to cancel the booking, payment will be refunded according to our standard cancellation and refund policy.
London Ventures sends invoice to the User if required. When paying by credit card, payment is due immediately. When paying by bank transfer, the payment date referred to in the invoice must be kept.

Invoices shall be paid in full within 30 days of issue thereof. Should any invoice not be paid within 30 days any outstanding invoices shall immediately become due and payable. All queries regarding invoices should be made within 14 days of the invoice date.

Incidental credit card charges are carried by London Ventures. Any transaction fees when making payments via bank transfer (e.g. due to different currencies or different local accounts) are carried by the User.

For each payment reminder, London Ventures may charge an appropriate penalty fine.

For unpaid credit card debts, London Ventures charges the User for the incurred expenses (bank, credit card company) and reserves the right to assert an appropriate handling fee per incident.

CASH BOOKINGS AND CREDIT AND DEBIT CARD BOOKING ADDITIONAL FEES
The price provided to the User at the time of booking is based on the journey specified (Original Journey) by the User at the time of booking. Credit Card bookings will also include a booking fee and VAT (note VAT applies to the booking fee amount only).
Key factors for its amount (including reimbursement of expenses to London Ventures for the arranged transportation service) are: the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location.
Additionally booked special requests, e.g. individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.

The administration fee and VAT does not apply to bookings that are paid for by the User in cash.

When booking with the Pay by Cash option, you agree to pay the fare to the Supplier's driver. Please note: All our drivers are self employed.

The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation from the Original Journey specified at the time of booking.

The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 10 minutes for waiting or loading, when picking up the Customer(s). In the event that all Customers have not boarded the vehicle within 10 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) at its current rate which is £20.00p per hour.

In relation to collections from airports the Company will allow 40 minutes (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 40 minutes.

WAITING TIMES FOR TRANSFER SERVICES

For transfer services, no surcharges are applied in the case of airport or train station (excluding long-distance train stations) for a waiting time of up to 60 minutes after the agreed pickup time, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases. Each additional minute of waiting time will be calculated as a flat-rate, including VAT, according to the hourly booking prices of the particular municipal area as well as the vehicle category.

ADDITIONAL MILES FOR HOURLY BOOKINGS

Hourly bookings contain the kilometers (per hour) that are stated on the booking form (or by phone). Any additional kilometers are subject to surcharge, including VAT, and are calculated according to the price per kilometer of the particular municipal area as well as the vehicle category.

TRANSPORT SAFETY, CONSEQUENCES
LUGGAGE, ANIMALS

The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage, bulky luggage, or the transportation of animals not stated as an additional comment upon booking could lead to corresponding surcharges; the arrangement fee will also be higher, as stated in the Booking Confirmation.

The Company reserves the right to refuse the carriage of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box.

CARRIAGE OF CHILDREN

The need for safety seats for children should be requested by the User as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.

INFORMATION ON NUMBER OF GUESTS AND PIECES OF LUGGAGE

The maximum number of guests and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of guest and luggage. These are therefore not binding. 
The Company can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions.

DELAYS, CANCELLATION aND NO-SHOWS

DELAYS
Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.

CANCELLATION
a.TRANSFER SERVICES
For transfer services, cancellation is free of charge if there is more than one hour left before the agreed pickup time. If there is one hour or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature in our Website.

b.HOURLY BOOKINGS
For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature in our Website.

CHANGES TO BOOKING
Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations therefore apply to the ride originally agreed upon. A compensation claim by London Ventures for the originally agreed ride may be made accordingly.

NO-SHOWS WITHOUT CANCELLATION, DELAY TO THE USER
a.TRANSFER SERVICES
A ride is considered a no-show if the User, or guest, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.

For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.

From this rule situations are excluded in which the Company and the Guest have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated. Generally, the Guest is not entitled to change the pickup time.

b.HOURLY BOOKINGS
A ride is considered a no-show if the Guest, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full.

For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the Guest, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full.

From this rule situations are excluded in which the Company and the Guest have agreed on a later pickup time by phone. An hourly booking always starts at the pickup time confirmed upon booking. In consequence possible extensions of the hourly booking have to be remunerated. Generally, the passenger is not entitled to change the pickup time.

BEHAVIOR IN THE VEHICLE
The following behavioral standards apply to the User during the transportation:

During the entirety of the ride, all guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seatbelt regulations. Any instructions given by the Company must be followed. It is the responsibility of the Company to ensure a safe ride. It is therefore prohibited for guests to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. If the User wishes to use any of the devices or facilities in the vehicle, a brief instruction is required from the Company.

Smoking is prohibited in the guest part of the vehicle. If the Guest ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.

The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

LIABILITY
London Ventures accept liability for death or personal injury caused by our negligence or that of our drivers. We do not seek to exclude liability for fraudulent misrepresentation by us. You have certain rights under the law. These include that we will provide a service to a reasonable standard and within a reasonable time. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights you can contact your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms, We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of £100.00 or a full refund of the original booked fare*. “Foreseeable” means that the losses could have been reasonably contemplated by you and us at the time of entering into these Terms.

London Ventures is not liable for the accuracy, reliability, completeness, or timeliness of the free content and programs, nor for any damage arising therefrom, except to the extent that such damages are caused intentionally or by gross negligence by London Ventures. This applies to all kinds of damage, especially damage caused by errors, delays or interruptions in the transmission, or problems with technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or in any other way due to the use of this online offer. Furthermore, London Ventures is not liable for the availability and efficiency of the features offered.
*pay-outs will be subject to a full review and investigation on the entire booked journey

It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important and especially if onward connections may be missed. The staff may advise on average journey times but the decision and responsibility as to booking time ultimately lies with the Customer.

The Company will endeavour to book details correctly. However we will not be held responsible for any misunderstandings during telephone bookings between the staff and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non arrival due to a cancelled booking. Under no circumstances shall the Company be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.

All luggage or personal possessions are carried entirely at your risk. Drivers are instructed to take lost possessions left in their cars to our office. The Company where relevant and within its means will attempt to contact the customer and inform them of their lost possessions.

The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.

If the car breaks down during your journey the Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.

You shall indemnify the Company against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

London Ventures accepts no responsibility for the content, accuracy, legality and functionality of third-party websites which are referred to through links. Accessing these pages through hyperlinks is done at the risk of the User.

London Ventures is not liable for disruptions to the quality of access to the website due to excess force or due to events which London Ventures is not responsible for, in particular the failure of communication networks and/or gateways. London Ventures makes no guarantee that the website will function uninterrupted or error free, nor that any errors will be corrected.